FAQ

We don't automatically send out tracking numbers but if you would like it, just contact us via emails or Tiktok.

Dropouts are the fork-like segments at the rear end of your bike frame. To measure your dropouts you need to measure the DISTANCE between the two ends.

Most bikes come standard with a 135mm dropout.

Shipping times updated

shipping times after dispatch

Kits/Batteries(35-45 business days standard/express 10-15)

Accessories (10-15 business days average)

Average time to ship from when ordered

Due to high extremely high demand currently ship out times are higher due to lots of orders in the factory. Please note Aussie Bike Kits have no control over this and hope it will eventually go down.

Batteries (7-15 business days on average to ship out depending on the battery, hard shell are quicker than the bag batteries)

kits(preparation time is around 7 business days until it’s shipped out due to high amounts of orders)

parts(parts will be shipped out within 1-5 days)

These are the connectors that connect the motor and battery to the controller. Make sure they are the same for it to connect properly.